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Warranties
Warranty
Tohama's products are warranted against manufacturers
defects for the length of time indicated.
These warranties apply to
products sold in the
TRAMPOLINES:
- Bed Stitching: 2 Years (Note: This applies only to the outer edge of stitching that attaches the - v-rings to the bed.)
- Frame Pads and Springs: 6 Months
- Bed: Prorated against manufacturer's defects for 5 years as follows:
- 100% for the First Year. 50% for the Second Year. 35% for the Third Year. 20% for the - - - Fourth Year. 10% for the Fifth Year.
(Note: This five-year prorated
warranty applies only to the jumping surface. It does not cover the stitching
on the outer edge. This warranty does not cover such things as burns, cuts,
snags, and scrapes.)
ENCLOSURES:
- Fabric, Grommets, and Sewing: 6 Months
WEATHER COVER AND LADDER:
- 30 Days
REBOUNDER / MINI TRAMPOLINE:
- Frame Pads Springs and other accessories: 90 Days
- Metal Hardware, Fabric, Grommets, and Sewing: 90 Days
WHAT
TO DO IF YOU HAVE A WARRANTY CONCERN:
If your trampoline ever needs warranty work, please contact
our Customer Service Department at 1-800-999-8723. Any warranty work requires
you to provide us with a copy of a proof of purchase.
Proof of purchase includes:
1. Your sales receipt. (Keep the
original with your warranty papers.)
2. A canceled check.
3. A credit card statement.
Under the terms of the warranty,
you must return the part to us for inspection. An exception is made for pieces
of the trampoline's frame; then you may send us a picture of the frame parts.
Please note that under the terms of the warranty, you are responsible for
paying shipping costs both ways.
Tohama,
Inc.
Limited Trampoline
Warranty
All warranty coverage extends only to the original retail
purchaser from the date of purchase. Tohama's obligation under this Warranty is
limited to replacing or repairing, at Tohama's option, the product at one of
its authorized service centers. All products for which a warranty claim is made
must be received by Tohama at one of its authorized service centers, freight
prepaid and accompanied by sufficient proof of purchase. All returns must be
preauthorized by Tohama. Preauthorization may be obtained by calling Tohama 's
Customer Service Department at 1-800-999-8723. This Warranty does not extend to
any product or damage to a product caused by or attributable to freight damage,
abuse, misuse, improper or abnormal usage or repairs not provided by a Tohama
authorized service center or for products used for commercial or rental
purposes. No other Warranty beyond that specifically set forth above is
authorized by Tohama.
TOHAMA IS NOT RESPONSIBLE OR
LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT OR OTHER DAMAGES WITH
RESPECT TO ANY ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OR REVENUE OR PROFITS,
LOSS OF ENJOYMENT OR USE, COST OF REMOVAL, INSTALLATION OR OTHER CONSEQUENTIAL
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THE WARRANTY EXTENDED
HEREUNDER IS IN LIEU OF ALL OTHER WARRANTIES AND ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN SCOPE AND
DURATION TO THE TERMS SET
This warranty gives you specific legal rights. You may also
have other rights which vary from state to state.
USE OF ANY TRAMPOLINE EXPOSES THE USER TO THE RISK OF SERIOUS INJURY, INCLUDING PERMANENT PARALYSIS OR EVEN DEATH FROM LANDING ON THE BACK, NECK OR HEAD. USE OF A TRAMPOLINE SHOULD ALWAYS BE UNDER THE DIRECT SUPERVISION OF A QUALIFIED INSTRUCTOR. ALWAYS FOLLOW THE INSTRUCTIONS AND WARNINGS PROVIDED WITH YOUR TRAMPOLINE.